How Covert Recording Uncovered a £28m Timeshare Fraud

Prosecutors have labeled it as a major scams of its kind in the UK.

A total of 14 people have been convicted for their involvement in a £28 million plot to cheat over 3,500 holiday ownership investors.

The affected individuals were eager to terminate decades-old vacation property deals and tried to find help.

Most were in the age range of 60 and 80. Over 500 of them surrendered in excess of £10,000, and a single victim transferred over £80,000.

Those targeted were faced high-pressure sales meetings continuing for six hours. They were out of money, holding valueless fake "points" and remained locked into costly holiday ownership agreements they often use.

The Company Central to the Scam

The company at the centre of the scheme was the timeshare resale company. They collected clients' cash to support the directors' luxurious lifestyle of exclusive education, luxury homes and exclusive air travel.

The individual at the head of the firm, the main defendant, was sentenced to a seven and a half year sentence in January for deceptive scheme.

In the latest development, his spouse one of the co-defendants was among the last group to hear their sentences.

She was given a two-year long suspended prison term at the judicial venue after pleading guilty to financial crime.

It has been a lengthy process and signifies a major victory for the individuals who testified, the authorities and prosecutors.

How the Inquiry Began

I first heard about the company came in the mid-2016. The position was in the research department of a broadcasting service, producing investigative shows.

A colleague pointed out that his mum had assumed the ownership of a timeshare apartment in a European resort and, after long-term use, had started seeking to get out of the agreement.

It should be noted how popular timeshares had become with UK travelers in the 1980s and 1990s.

Timeshares permitted families to access the identical property each season, or swap their vacation periods with additional holders who had apartments in other resorts. Approximately 600,000 sun-lovers took up that option.

The early surge was paired with a numerous reports about unscrupulous sellers deceptively promoting investments. They were regularly featured on investigative broadcasts.

The typical timeshare contract bound owners for long periods.

By 2016, those owners who had used their guaranteed place in the sun for a long time were advancing in years, and a large proportion were hoping to end their association to their vacation investments.

A number had reduced ability to travel and found it difficult to access their units. A few just thought they'd enjoyed sufficient use from them. And others had died, in frequent situations leaving their heirs to take over the agreements - along with their regular contributions and service charges.

The Covert Probe Develops

And that's where the friend's mum had been placed. She browsed the internet for solutions and discovered SMT, a firm whose online presence claimed to get her out of her agreement.

But, having paid a fee and arranged an appointment with them, her family had doubts.

Additional investigation revealed numerous individuals claiming they had paid money and received no benefit in return. Actually, they had been left out of pocket. A lot of it.

The investigative unit began investigating what was happening. It soon emerged that there were some shady characters working within the holiday ownership market.

A legal professional had hundreds of individual complaints aiming to litigate against the company.

The team interviewed individuals who had dealt with the organization and they all told the same story. They thought the company would acquire their investment from them but when they went to a consultation (for which they paid up front) they were informed there was no potential buyers.

Instead, they were persuaded - actually pressured - to commit further cash investing in "the firm's incentive scheme", linked to the organization's holding firm, Monster Travel.

What exactly these were was rather ambiguous. They appeared to be a kind of currency, providing reduced-price holidays and amenities and consumer discounts.

And they were apparently "transferable with additional holders, eventually.

Investing money up front now would lead to an eventual payoff that would offset the firm's costs and leave the investor ahead financially, released finally from their burdensome agreement.

An unrealistic promise? Indeed, it was.

A 'Deceptive Scam'

Assuming these reports were true, this was a major deception.

It's what is called a "deceptive marketing."

An operator - here the company - "lures the consumer by promoting a defined offering only to then claim it is unavailable, directing the customer in the direction of a different, lower-quality product or service.

This is against the law. Possessing all the evidence we had gathered, we made the case to secretly film one of the organization's sessions.

The process requires time, effort, and strong justifications for why this is the only way to collect the information needed to demonstrate illegal activity.

With approval secured, our limited crew organized a meeting with one of the organization's staff in Stratford-Upon-Avon.

Acting as a member of the public aiming to help his mother released from her timeshare contract|holiday ownership agreement

James Parker
James Parker

A travel writer and urban explorer documenting city cultures and sustainable living practices across global metropolises.